These are the terms and conditions of the agreement between Centtrip, in association with our partners – Prepaid Financial Services – and you, the person entering into the agreement in relation to your Global Currency Account, Centtrip Prepaid Mastercard card, foreign exchange and payment services. Please read this Agreement carefully before activating your Account. The terms of this Agreement and fees shall apply to all Clients.
The Centtrip Global Currency Account & Centtrip Prepaid Mastercard card is a technology based account accessible online, via smartphone app or by phone. It provides Clients with the ability to
- deposit funds in multiple currencies into a single account for e-money wallets
- buy and sell international currencies from the live currency market
- send payments to third party beneficiaries by bank transfer
- payments can be made from their e-money account or direct from their primary bank account
- transfer e-money funds from/to the Centtrip account e-money wallets to associated card(s) e-money wallets
- manage one or multiple prepaid cards from the main account
- spend at Point of Sale (POS) worldwide and online with the prepaid Mastercard card
- withdraw funds from ATM worldwide using the prepaid card
- view transaction histories across all account e-money wallets and card e-money wallets
- view, filter and download reports
- Services are provided in partnership with listed companies and are subject to our Terms & Conditions in accordance with all service partners.
- Section 1: Foreign Exchange Payments
- Section 2: Centtrip Prepaid Mastercard
Centtrip Limited is authorised and regulated by the Financial Conduct Authority for the issuing of electronic money. Our firm reference number is 900717. The Centtrip Prepaid Mastercard card is issued by Prepaid Financial Services Limited pursuant to a license from Mastercard International Incorporated. Centtrip Limited is an authorised Agent (registration number 900146) of Prepaid Financial Services Limited which is also regulated and authorised by the Financial Conduct Authority (registration number 900036); their registered office is 36 Carnaby Street London, W1F 7DR
The Centtrip Prepaid Mastercard is issued by Prepaid Financial Services Limited pursuant to a license from Mastercard International Incorporated.
Terms & Conditions for CENTTRIP FOREIGN EXCHANGE & PAYMENTS SERVICES
“CENTTRIP” means Centtrip Card Limited, a Private Limited Company registered in England and Wales with registered number 08651138 whose registered office is at Clere House, 3 Chapel Place, London EC2A 3DQ
“Account” means a single account held by CENTTRIP for the Client’s funds
“Account Application” means CENTTRIP’s Business Account Application or CENTTRIP’s Personal Account Application and other information submitted by the Applicant or Client prior to the execution of any transaction on behalf of Client.
“Agreement” means these Terms and Conditions (as amended from time to time), the Account Application terms and conditions (as amended from time to time) and the particulars of any Confirmation. Authorised Party means any natural person listed as an “Authorised Party” on the Account Application or subsequently added by Client.
“Balance Due” means the amount of funds sold to CENTTRIP by the Client less any Margin Amount already paid.
“Balance Due Date” means the date on which payment must be received by CENTTRIP. The Balance Due Date must be a Business Day.
“Beneficiary” means the Client or any payee so designated by the Client.
“Blocked Person” means any person or Organisation: (i) listed in Schedule 2 of the Terrorism Act 2000 (as amended), (ii) listed on the HM Treasury’s Consolidated List of Financial Sanctions Targets, (iii) owned or controlled by, or acting for or on behalf of, any person listed in Schedule 2 of the Terrorism Act 2000 or HM Treasury’s Consolidated List of Financial Sanctions Targets, (iv) with which CENTTRIP is prohibited from dealing or otherwise engaging in any transaction by any Anti-Terrorism Law, (v) with whom CENTTRIP believes it is prohibited from conducting transactions by virtue of any government-issued sanctions presently in force or created at a future date, or (vi) that commits, threatens or conspires to commit or supports “terrorism” as defined in the Terrorism Act 2000,(vii) listed on local European member state government restricted persons list.
“Business Day” means a day on which banks are open for general banking business in all jurisdictions involved in the Trade, including both countries of the currencies involved in the Trade.
“Client” means the party (including Applicants) entering into this Agreement with CENTTRIP.
“Confirmation” means a) the Trade Confirmation sent by CENTTRIP to the Client setting out details of the Trade or b) the Payment Confirmation sent by CENTTRIP to Client setting out the details of the Delivery Instructions.
“Delivery Date” means the date on which funds will be remitted by CENTTRIP upon receipt of the Client’s Beneficiary payment instructions, provided the Client has fully paid for the purchased funds, associated fees and complied with this Agreement. The Delivery Date must be a Business Day.
“Delivery Instructions” means the identifying information, including but not limited to the bank account number and bank identifying number, by which CENTTRIP will deliver Client’s funds to Beneficiary.
“Facility” means any trading lines, settlement line or foreign currency exposure limit that CENTTRIP has granted to Client.
“Foreign Currency” means any currency offered by Centtrip to its Clients other than Pound Sterling.
“Forward Contract” means a binding Agreement for commercial as opposed to investment purposes wherein the Client agrees, that on a specific date or specified range of dates in the future, the Client will purchase a specific amount of funds in one currency from CENTTRIP and also agrees to sell a specific amount of funds in another currency to CENTTRIP. The criteria for determination of forward contacts for commercial purposes are: (i) one or more of the parties is a producer of the commodity or other property, or uses it in his business; (ii) the seller delivers or intends to deliver the property or the purchaser takes or intends to take delivery of it; or (iii) the prices, the lot, the delivery date or other terms are determined by the parties for the purposes of the particular and not by reference (or not solely by reference) to regularly publish prices, to standard lots or delivery dates or to standard terms.
“Insolvent” means insolvent or otherwise unable to pay its debts as they become due, or upon the filing of any proceeding (whether voluntary or involuntary) for bankruptcy, insolvency or relief from creditors.
“Interest Rate” means two percent (2%) above the London Interbank Offered Rate from time to time. The daily Interest Rate shall be the Interest Rate divided by three hundred and sixty-five.
“Loss(es)” mean any and all market losses associated with movements in the foreign exchange rates, damages, costs, liabilities, losses, claims, judgments, penalties, fines, expenses (including reasonable legal and accountants’ fees and expenses), costs of investigation, amounts paid in settlement, court costs and other expenses of litigation.
“Margin Amount” means security, expressed as a percentage of the funds sold to CENTTRIP or an absolute value. Margin Amount may be required by CENTTRIP as a condition of the Trade. Subject to Force Majeure, Margin Amounts are non- refundable until maturity of the Trade.
“Online System” means any electronic system or interface provided by CENTTRIP to its Clients for the purpose of placing Trades, inputting Payment Instruction and payment management. CENTTRIP may revise the Online System at any time or change its domain, without prior notice and without Client’s consent.
“Trade” means an order placed with CENTTRIP via telephone, facsimile, electronic mail, or Online, or any other mutually agreeable means by which trades are communicated between the Client and CENTTRIP.
“Parties” mean Client and CENTTRIP.
“Payment” means good cleared funds received by CENTTRIP from, or on behalf of, the Client.
“Regulations” mean the Payment Services Regulations 2009 which can be found at http://www.legislation.gov.uk/uksi/2009/209/contents/made
“Services” means CENTTRIP’s provision of various foreign exchange and related services, including without limitation buying and selling of foreign currencies and making or receiving of cross- border payments, purchase and sale of wires and bank drafts in foreign currency.
“User” means any Authorised Party authorised by Client to use the Online Service
2. Trades and Confirmations
By placing a Trade with CENTTRIP, Client agrees to the terms and conditions set forth in this Agreement and reaffirms Client’s representations in Section 9 below and the accuracy of the information in the Client’s Account Application. Upon receipt of a Trade submitted in accordance with CENTTRIP’s Trade process, CENTTRIP will issue a Confirmation to the Client confirming the Trade as stated in the Confirmation. The Client will also be able to view details of the trade within their Online account. Client acknowledges that Client is solely responsible for the accuracy of the Trade and agrees to keep copies of any Trades transmitted to CENTTRIP. Client assumes all risk that the Trade is altered during its transmission, and agrees to carefully review the Confirmation. Subject to this Agreement, CENTTRIP is under no obligation to provide any Service unless a Confirmation has been delivered to the Client.
Client agrees to promptly notify CENTTRIP if Client does not receive a Confirmation for its Trade or Delivery Instructions. Client agrees that in order to perform transactions for Client, CENTTRIP must assume that Client’s instructions are those that appear on the Confirmation and therefore Client will meet its related financial obligations unless CENTTRIP is informed by Client of the error or discrepancy prior to the execution of the Trade Order or release of payment according to Delivery Instruction.
2.3. No Cancellation by Client
Once a Trade has been placed with CENTTRIP, a Trade may not be cancelled by Client without written approval from CENTTRIP, whether such Trade was placed via telephone, facsimile, electronic mail, the Online System or otherwise.
2.4. Trade Suspension or Cancellation
CENTTRIP may reject, suspend, disregard or cancel a Trade, or refuse to issue a Confirmation for a Trade, if CENTTRIP believes, in its sole discretion, that:
the Trade is unclear;
the Trade requires any action by CENTTRIP on a non-Business Day;
the Trade was not authorised by an Authorised Party;
CENTTRIP services have been used for speculative purposes or FX arbitrage;
consummation of the Trade would require CENTTRIP to exceed the Facility granted to Client;
Client is in default of this Agreement;
performance of the Services would be unlawful or contravene the requirements of any government or regulatory authority;
Client is Insolvent; or
CENTTRIP cannot reasonably provide the Services for reasons beyond CENTTRIP’s reasonable control.
Client agrees to indemnify, defend and hold harmless CENTTRIP from any Losses in connection with any Trade(s) that are defective for any of the foregoing reasons.
3.1. Payment of Balance Due
Client shall pay all amounts due to CENTTRIP on the Balance Due Date. CENTTRIP may refuse to deliver any funds to Beneficiary unless and until full Payment, in the form of good cleared funds from the Client has been received by CENTTRIP. Delivery of the funds purchased from CENTTRIP will be made by CENTTRIP upon the receipt of Payment of the Balance Due and the Client hereby accepts CENTTRIP’s standing authority to deliver funds upon receipt of such Payment. Failure by the Client to make final Payment in full by the Delivery Date will result in Client’s liability as set forth in Section 3.2, including without limitation interest on the Balance Due, calculated at the Interest Rate. CENTTRIP reserves the right to deduct said interest from the purchased funds and any funds in Client’s Account.
If the client fails to make payment for the transaction when required, CENTTRIP may cancel the Trade or proceed with the transaction and take any and all steps necessary to recover the balance due. Client indemnifies and holds CENTTRIP harmless from any and all Losses incurred by CENTTRIP as a result of Client’s failure to pay the amount due, with daily interest accruing at the Interest Rate on all unpaid amounts. CENTTRIP reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.
3.3. Right of Offset
CENTTRIP may satisfy or partially offset any liability that may arise against any collateral CENTTRIP holds for the Client, or any obligation CENTTRIP has to the Client, without prior notice to the Client. In the event such collateral is insufficient, the Client will remain liable to CENTTRIP and will promptly pay on demand the amount of any Losses suffered by CENTTRIP or its affiliates.
3.4. Payment Instructions
Provided that Client has fully paid for the funds purchased from CENTTRIP and complied with this Agreement, CENTTRIP will hold those funds until CENTTRIP’s receipt of payment instructions from the Client. The Client may initiate payments from the Account by providing payment instructions to CENTTRIP. At its discretion, CENTTRIP may require signed written instructions.
4. Additional Conditions Applicable to Forward Contracts.
The Client hereby authorises CENTTRIP to enter into Forward Contracts based on Trades from the Client in accordance with the terms and conditions of this Agreement. CENTTRIP will provide the Client a Confirmation stating the details of the particular transaction. The Client acknowledges that each Forward Contract is governed by and subject to the terms and conditions of this Agreement and, upon acceptance by CENTTRIP orally, online, or in writing, that each constitutes a binding contract. Forward Contracts may not be cancelled by the Client once the Trade is placed with CENTTRIP.
4.2 Initial Margin Amounts
When entering into a Forward Contract, CENTTRIP, in its sole discretion, may require the Client to pay to CENTTRIP an Initial Margin Amount as collateral. Should the Client fail to pay such Initial Margin Amounts within twenty-four (24) hours of the Trade Date, CENTTRIP may cancel the Forward Contract with immediate effect. In such event the Client shall be liable to CENTTRIP for any and all Losses, and agrees to pay for such Losses within 24 hours, including market losses and expenses incurred in connection with the cancellation. CENTTRIP, however, shall have no obligation or liability to the Client.
4.3. Additional Margin Amounts
From time to time during the term of the Forward Contract, CENTTRIP, in its sole discretion, may require the Client to pay to CENTTRIP certain Margin Amounts to maintain the relative value of the funds purchased from CENTTRIP. Should the Client fail to pay such additional Margin Amounts within twenty-four (24) hours of CENTTRIP’s demand (or as otherwise specified by CENTTRIP), CENTTRIP may cancel the Forward Contract with immediate effect or complete the transaction. In such event the Client shall be liable to CENTTRIP for any and all Losses, and agrees to pay for such Losses within 24 hours, including market losses and expenses incurred in connection with the cancellation. CENTTRIP, however, shall have no obligation or liability to the Client, and CENTTRIP’s sole liability to the Client is the return of any balance remaining of the Margin Amount paid by the Client after deducting any Losses suffered by CENTTRIP sustained in connection with the Client’s default.
4.4. Risks involved
The Client acknowledges that the foreign currency market is volatile. Client expressly accepts the risk that if the currency of the purchased funds changes in value during the period covered by the Forward Contract, the value of the amount of currency which the Client agreed to sell to CENTTRIP may be less favorable than the current price for the purchased currency. The Client is aware that Forward Contracts purchased hereunder are not subject to the regulations of the Financial Conduct Authority.
5. Online System
5.1. Use of Online System
In order to use the Online System, Client will be required to create an electronic account and agrees to provide CENTTRIP with a written list of those Authorised Parties that Client would like to access and use the Online System on Client’s behalf. Upon CENTTRIP’s approval of such Users, CENTTRIP grants such users a non- exclusive, non-transferable license to use the Online System for the sole purpose of accessing the Services. Users may have full or limited access to the Online System, in CENTTRIP’s sole discretion. If Client desires for CENTTRIP to terminate one of its User’s access to the Online System, Client agrees to issue such request in writing, to be confirmed by CENTTRIP in writing. Without limiting this Section 6, until such time as CENTTRIP confirms such User’s access has been terminated, such User may remain authorised and Client will remain responsible for any transactions placed and other activity by such User.
CENTTRIP will provide each User with a username and temporary password to access the Online System. It is the sole responsibility of Client and the User to safeguard the security of the User’s password, and the Client and User agree that User will change the temporary password to a unique password promptly upon issuance, and periodically change User’s password thereafter to ensure security. The Client agrees that its Users will not use the account of another person without permission and will provide accurate and complete information to CENTTRIP in all circumstances. Client and the User expressly acknowledge and agree that such use is made in accordance with this Agreement and any additional user agreement or manual provided by CENTTRIP, including maintaining any minimum operating and Internet browser requirements. CENTTRIP may suspend, limit or terminate a User’s access or Client’s access to the Online System, without notice for any reason set forth in Section 7.
5.3. Client’s Responsibility for Use of Online System
The Client and User are solely responsible for any and all activity on Client’s Account, and each agrees to notify CENTTRIP immediately upon becoming aware of any unauthorised use of Client’s Account. CENTTRIP will have no responsibility for any Losses incurred by reason of any use, whether authorised or unauthorised, and Client agrees to hold CENTTRIP harmless from any expenses or Losses CENTTRIP may incur by reason of the use of Client’s Account. Client agrees that its Users, employees, agents or affiliates will (a) not attempt to collect or harvest any personally identifiable information, including account names of other Clients, (b) solicit additional users of the Online Service, (c) use the Online Service to communicate with other users or for any commercial purpose, or (d) use the Online Service in any way that may damage, disable, overburden, or impair CENTTRIP’s servers or networks or interfere with any other Client’s use and enjoyment of the Online Service. Client will not try to gain unauthorised access to any services, user accounts, computer systems or networks, through hacking, password mining or any other means.
5.4. Exchange Rate
Once a User approves a Trade, either by clicking “Yes” or otherwise, Client shall be deemed responsible for such Trade as if Client had placed the Trade. The exchange rate visible on the computer screen at the time the User places the Trade will be the exchange rate applicable to Client’s Trade. Once placed, a Trade may not be cancelled by Client without written approval from CENTTRIP.
5.5. Electronic Communications from CENTTRIP
Client acknowledges that the Online Service may include certain communications from CENTTRIP or its partners, such as service announcements and administrative messages, and that these communications are considered part of the On- Line Service and Client may not be able to opt- out of receiving them. Unless explicitly stated otherwise, any new features that augment or enhance the current Service, including any new Service, shall be subject to this Agreement.
5.6. Copyright/Trademark Notice
The Online System, the content therein, and all intellectual property pertaining thereto and contained therein (including but not limited to copyrights, patents, trademarks and service marks) are owned by CENTTRIP or licensed through third parties, and all rights, title, and interest therein and thereto shall remain the property of CENTTRIP or of such third parties.
5.7. Online System Provided “As Is”
The Online System (and all other related services) is provided “as is” with no representations or warranties of any kind, either express or implied. CENTTRIP shall have no responsibility for transmission errors, faulty or unreliable Internet connections or website downtime. All Limitation on Liability and Indemnity terms set forth in Section 12 shall apply fully to the Client or User’s use of the Online System, as well as any other means of accessing such Services.
6. Force Majeure
In the event that CENTTRIP is unable to deliver purchased funds due to circumstances beyond CENTTRIP’s control, including but not limited to government acts, wars, strikes, riots, other civil disturbances, legal process, electronic failure or mechanical failure, the Client agrees that CENTTRIP shall have no liability for direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of profits or expenses, arising in connection with any transaction entered into with the Client pursuant to this Agreement, any Contract or any Confirmation.
7. Term and Termination
7.1. In the absence of an express agreement to the contrary, CENTTRIP may terminate this Agreement, and Client’s access to the Online System, with or without cause by giving at least five (5) Business Days’ notice to the Client, or immediately at any time without notice if:
a) The Client is Insolvent;
b) Applicable regulatory or law enforcement authority initiates a regulatory or enforcement action or investigation against the Client which, in the reasonable judgment of CENTTRIP will materially impair the terms of the Agreement, the expected economic value of this Agreement, or the business reputation of CENTTRIP;
c) In the event the Client breaches this Agreement, any terms of a Trade; or
d) In the event the transactions originating under this Agreement are deemed by CENTTRIP, in CENTTRIP’s sole discretion, to represent a regulatory compliance or business risk.
7.2. Where the Agreement is terminated by CENTTRIP, the Agreement remains in force until all funds owed by the Client to CENTTRIP are paid in full.
8. Representations and Warranties
The Account Application signatory above, on behalf of Client, represents and warrants that:
a) The above-signed has the authority to complete the Account Application and this Agreement on behalf of the Client;
b) All information on the Account Application is true and complete, and Client will promptly advise CENTTRIP of any changes to such information.
c) Client will have legal title to all funds used in connection with Trades entered into hereunder;
d) Client will fully comply with all applicable laws and regulations;
e) Client has all requisite authorizations and approvals to make any payments for the Services;
f) If the Client is a corporation or any other entity, the undersigned and the entity each has the authority to enter into this Agreement and that all Authorised Parties are authorised to do so on Client’s behalf.
9. Anti-Money Laundering and Anti-Terrorism Laws
Client represents and covenants, that Client:
a) is familiar with all applicable laws, regulations, orders, etc. in effect from time to time relating to anti-money laundering and counter terrorism (“Anti-Terrorism Laws”) of the United Kingdom, including the Terrorism Act 2000, the Proceeds of Crime Act 2002, the Serious Organized Crime and Police Act 2005 and the Money Laundering Regulations 2007;
b) acknowledges that Client’s transactions are subject to applicable Anti-Terrorism Laws, and that CENTTRIP may provide information to governmental authorities to assist in such regard;
c) will comply in all material respects with all applicable Anti-Terrorism Laws;
d) acknowledges that CENTTRIP’s performance hereunder may also be subject to compliance with all applicable Anti-Terrorism Laws;
e) will not conduct business with any Blocked Person, and none of its shareholders or Authorised Parties are Blocked Persons; and
f) will take such other action as CENTTRIP may reasonably request in connection herewith.
10.1. The following provisions of section 9 apply solely to the following categories of client:
a) a micro-enterprise (being a business employing fewer than 10 people with an annual turnover and/or annual balance sheet not exceeding €2 million). Please note that the Client will not be a micro-enterprise where it is part of a larger group whose aggregate annual turnover exceeds the €2 million threshold; or
b) a small charity (being a charity with an annual income of less than £1 million).
10.2. All money remittance transactions (“Payment Transaction”) carried out by CENTTRIP are subject to the Regulations.
10.3. In accordance with the Regulations, CENTTRIP must provide or make available certain information to the Client when carrying out a Payment Transaction on the Client’s behalf. Such information will be provided to the Client or made available to the Client at the appropriate stage of the Payment Transaction.
10.4. The Client must take all reasonable steps to keep any personalised security features utilised in connection with the Account safe.
10.5. The Client must notify CENTTRIP without undue delay on becoming aware of any loss or misappropriation arising from the Payment Transaction.
10.6. In the event that the Client discovers an unauthorised or incorrectly executed Payment Transaction, the Client must notify CENTTRIP without undue delay and in any event no later than thirteen (13) months from the date of debit of that Payment Transaction in order to be entitled to redress. If the Client has informed CENTTRIP that the Client has not authorised a Payment Transaction, it is CENTTRIP’s responsibility to prove that such Payment Transaction was authorised by the Client.
10.7. In the event that a Payment Transaction was not properly authorised by the Client, CENTTRIP will refund the amount of the transaction to the Client. If the Client disputes a Payment Transaction or reports the loss or theft of security protection provided by CENTTRIP, the Client’s maximum liability in respect of the Payment Transaction will be £50 unless the Client has acted fraudulently or negligently or allowed another person to use its Account.
10.8. The Client will be able to cancel a standing order or direct debit to be paid from their Account up to the end of the business day before the payment is due.
10.9. Should the Client have any complaints regarding the Payment Transaction, the Client must contact their CENTTRIP account executive in the first instance for details of CENTTRIP’s complaints procedure. The Client will also be eligible to approach the Financial Ombudsman Service for redress.
10.10. Pursuant to the Regulations, the Client must enter into the Payment Transaction in accordance with this Agreement and any other applicable terms and conditions as notified by CENTTRIP.
10.11. Any changes to this Agreement will be communicated to the Client at least two months before such changes are due to take effect unless such a change is to the Client’s advantage or represents a change to an external reference exchange rate to which the Client’s exchange rate is linked. In these circumstances CENTTRIP may make the change immediately and inform the Client at a later stage. If the Client disagrees with a change, the Client has the right to terminate this Agreement without penalty by giving CENTTRIP notice before the changes are due to take effect. The Client shall be deemed to have accepted any changes to this Agreement if the Client fails to notify CENTTRIP of any disagreement before this time.
10.12.In the event that the Client requires any further information in relation to the Regulations or has any questions regarding the impact of the Regulations on the Agreement, such questions should be directed to the CENTTRIP Compliance Team (email@example.com).
10.13. The following provisions of this section 10 apply solely to business clients employing more than 10 people with an annual turnover and/or annual balance sheet exceeding €2 million.
10.14. The Client warrants that it does not fall within the categories specified in section 9.1(a) and (b) above and accordingly the Parties agree that Part 5 of the Regulations does not apply to this Agreement. In the event that the Client falls within the categories specified in section 9.1(a) and (b) above, the Client shall notify CENTTRIP immediately and upon receipt by CENTTRIP of the Client’s notification the terms of this section 10 shall no longer apply to the Client. In the event that the Client notifies CENTTRIP of a change in status under this section 10.2, section 9 shall be applicable to the Client.
10.15. For the purposes of regulation 59(1) of the Regulations, the Parties agree that the Client must notify CENTTRIP on becoming aware of any unauthorised or incorrectly executed payment transactions no later than three (3) months after the debit date.
10.16. Where the Client denies having authorised a payment transaction or claims that a payment transaction has not been correctly executed, the Client must prove that such payment transaction was not authorised by the Client.
10.17. The Client shall be liable for any losses incurred in respect of unauthorised Payment Transactions arising from:
a) the use of a lost Account payment instruction; or
b) the Client’s failure to keep the personalised security features of their Account safe.
10.18. The Parties agree that regulations 60, 62(1), 63, 64, 75, 76 and 77 of the Regulations do not apply to this Agreement.
10.19 In the event that the Client requires any further information in relation to the Regulations or has any questions regarding the impact of the Regulations on the Agreement, such questions should be directed to the CENTTRIP Compliance Team (firstname.lastname@example.org).
10.20 Should the Client have any complaints regarding the Payment Transaction, the Client must contact their CENTTRIP account executive in the first instance for details of CENTTRIP’s complaints procedure. Complaints received by corporate clients are dealt with the same level of care as complaints received by consumers.
11.1 Personal Information
CENTTRIP does not disclose nonpublic personal information about its Clients or former Clients, but may disclose such information in certain limited circumstances such as the following:
a) where it is necessary to effect, administer, or enforce a transaction requested or authorised by the Client, or in connection with servicing or processing a financial product or service requested or authorised by the Client,
b) where such sharing is reasonably necessary to protect the confidentiality or security of Client records, the services or products CENTTRIP offers, or transactions CENTTRIP processes or handles,
c) to protect against or prevent actual or potential fraud, identity theft, unauthorised transactions, claims or other liability, as well as for resolving Client disputes or inquiries or checking credit,
d) to comply with federal, state or local laws or regulations or other legal requirements, such as subpoenas or other legal process. The preceding list sets forth examples only, and is not meant to be comprehensive. CENTTRIP also restricts access to Clients’ nonpublic personal information to those employees and agents who need to know that information to provide products or services to the Client or fulfill certain obligations described above. CENTTRIP also maintains physical, electronic and procedural safeguards to guard Clients’ nonpublic personal information.
11.2 Data Protection
CENTTRIP is committed to safeguarding the Client’s privacy and personal information. CENTTRIP places great importance on the security of all personally identifiable information associated with the Client in general. CENTTRIP has security measures in place to protect against the loss, misuse and alteration of data under its control. CENTTRIP has organisational and technical security measures in place to safeguard the Client’s personal information and is a registered data controller under the Data Protection Act 1998. By submitting its information to CENTTRIP by telephone, facsimile, electronic mail, or by post, the Client consents to the collection, storage and processing of its personal information by CENTTRIP.
11.3 Privacy Risks Involved in Foreign Currency Trading
CENTTRIP may also, in connection with performing the Services or CENTTRIP’s business, transfer Client’s personal data to countries outside of the European Economic Area, however, all personal data, whether held by CENTTRIP or by its sub-contractors or agents, will be afforded a high level of protection against any unauthorised or accidental disclosure, access or deletion. By agreeing to this Agreement, the Client hereby agrees to such data being so used and transmitted to others as stated above.
11.4 New Products and Services
Unless the Client has indicated otherwise, CENTTRIP may contact the Client (by telephone, mail, or other means) with information about the products and services available which CENTTRIP believes may be of interest to the Client. If the Client prefers not to receive marketing promotions, the Client should advise CENTTRIP in writing and CENTTRIP will cease such contact.
12. Limitation of Liability; Indemnity
12.1 CENTTRIP shall not be liable for:
loss of profits; or
loss of business; or
depletion of goodwill and/or similar losses; or
loss of anticipated savings; or
loss of goods; or
loss of contract; or
loss of use; or
loss of corruption of data or information; or
any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses, incurred by the Client as a result of this Agreement.
12.2. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
12.3. Limitation of liability
If the Client’s performance of its obligations under the Agreement is prevented or delayed by any act or omission of the Client, its agents, subcontractors, consultants or employees, CENTTRIP shall not be liable for any costs, charges or losses sustained or incurred by the Client arising directly or indirectly from such prevention or delay.
The Client hereby undertakes to comply strictly with the terms and conditions of this Agreement and to indemnify CENTTRIP in respect of any Losses that may arise as a consequence of the Client’s breach of any representations and warranties or non-compliance with this Agreement.
13. General Terms and Conditions
13.1. Third Parties
A person who is not a party to this Agreement shall not have any rights under or in connection with it by virtue of the Contracts (Rights of Third Parties) Act 1999.
13.2. No Waiver
CENTTRIP’s failure to exercise any of its rights under this Agreement shall not be deemed a waiver of such rights or remedies at a later time.
13.3. Legal Fees
If either party brings an action or proceeding to enforce the terms of this Agreement or declare rights under this Agreement, the prevailing party in any such action, proceeding, trial or appeal will be entitled to its reasonable attorneys’ fees to be paid by the losing party as fixed by the court.
This Agreement may be executed in one or more counterparts. Signatures may be exchanged by facsimile, with original signatures to follow. Each party to this Agreement agrees that it will be bound by its own facsimile signature and that it accepts the facsimile signatures of the other parties to this Agreement.
If any provision hereof shall be held to be unenforceable by a court of competent jurisdiction, the remainder of the provisions hereof shall remain in effect and shall be binding upon the Parties.
13.6. Governing Law; Jurisdiction
This Agreement, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, the law of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of, or in connection with, the Agreement or its subject matter or formation (including non contractual disputes or claims).
Client shall not assign this Agreement nor any rights or obligations hereunder without CENTTRIP’s written consent. If CENTTRIP provides its written consent to any assignment of this Agreement, the Agreement shall be binding upon the successors, heirs, and assigns of the Parties.
13.8. Telephone Calls
For record-keeping, fraud- detection or training purposes, CENTTRIP may record telephone calls to or from CENTTRIP and/or CENTTRIP’s representatives with respect to the transactions contemplated herein. CENTTRIP shall not be required to provide copies or tapes of Trades to Clients. If permitted by law, said recordings may be used as evidence for any legal purpose.
14. Entire Agreement
This Agreement constitutes the entire agreement between Client and CENTTRIP with respect to the subject matter hereof and supersedes all previous negotiations, commitments and writings. CENTTRIP reserves the right, in its sole discretion, to change, amend, or otherwise modify this Agreement from time to time upon written notice to the Client. Any changes, amendments, or modifications so conveyed to the Client shall be effective as to transactions entered into by the Client from the date such modification goes into effect.
Terms & Conditions for CENTTRIP PREPAID MASTERCARD
“Account” means a non-deposit non-interest bearing pre-paid electronic account associated with a Card and maintained for the sole purpose of enabling transactions;
“Account Closure” means a fee for redemption where specified in the Fees and Limits Schedule;
“Additional Card” means where applicable any additional card which is issued to a person any time after the successful registration of an Account;
“Additional Cardholder” means where applicable a person who holds an Additional Card;
“Agreement” means this Agreement of open-ended duration between you and us incorporating these terms and conditions, as amended from time to time;
“ATM” An automated teller machine is an electronic telecommunications device that enables Customers to perform financial transactions, particularly cash withdrawal, without the need for a human cashier, clerk or bank teller. Most ATMs identify the Customer by the Customer inserting the Card with a magnetic stripe or a plastic smart card with a chip that contains a unique card number and security information such as an expiration date or CVC2 or CVV. Authentication is provided by the customer entering a personal identification number (PIN).
“Authorised” means act of authorising the payment transfer by using the Card together with (i) the PIN Code or with (ii) the CVC Code and expiry date or with (iii) the signature of the Cardholder;
“Available Balance” means the value of unspent funds loaded onto your Card and available to use;
“BIC code(s)” Bank Identifier Code means a standard format code managed by SWIFT now called Business Identifier Codes (BIC) which is used to uniquely identify banks and financial institutions globally – it who and where they are. This code is used when transferring money between banks, in particular for international
“Business Day” means Monday to Friday, 0900hrs to 1800hrs GMT, excluding bank and public holidays in the United Kingdom
“Card” means a physical device bearing electronically stored monetary value as represented by a claim against Prepaid Financial Services; and/or a physical or digital mechanism providing access to an Account which is issued by Prepaid Financial Services Ltd for the purpose of enabling Transactions
“Client/Customer” means the person or company who has applied successfully for a Payment Service and has been issued at least one Card by us and who is the legally and financially responsible person to whom the Payment Services are provided by Us;
“Direct Debit” A facility available for UK registered Accounts only whereby an instruction from Customer is sent to Prepaid Financial Services, authorising an organisation the Customer wishes to pay, to collect varying amounts from your account at periodic intervals.
“EEA” The European Economic Area provides for the free movement of persons, goods, services and capital within the internal market of the European Union (EU) between its 28 member states, as well as three of the four member states of the European Free Trade Association (EFTA): Iceland, Liechtenstein and Norway.
“e-Money” Electronic money is monetary value, the digital equivalent of cash, issued by an e-money institution and stored on or allocated to an electronic device issued and usable for payments.
“Fees & Limit Schedule” means the schedule contained herein;
“Fee” means any fee payable by the Client, as referenced in the Fees & Limits Schedule;
“IBAN” An IBAN, or International Bank Account Number is part of a new international standard that has been adopted as part of the SEPA (Single Euro Payments Area) agreement. IBAN) is an internationally agreed system of identifying bank accounts across national borders to facilitate the communication and processing of cross border transactions with a reduced risk of transcription errors. It has been implemented by most European countries and many countries in the other parts of the world
“Instant Issue Card” means a pre-paid instant issue (Standard Due Diligence – SDD) non-personalised card that can be used subject to lower specified Instant Card limits on loading, transactions and redemption;
“KYC” means Know Your Customer, requirements for knowledge of and information on Clients of regulated entities or for regulated activities;
“KYB” means Know Your Business, regulatory requirements for knowledge of and information on corporate entities prior to cards being issued.
“Limitation Period” means the period of 6 years following termination of this Agreement;
“Merchant” means a retailer or any other person that accepts e-money;
“Payment Services” means all payment and e-money services and any related services available to the Client and/or Additional Cardholder(s) through the use of the Account and/or Card;
“Personalised Card” means a physical pre-paid personalised payment card which may be used for Online and off-line Transactions;
“Primary Card” means where applicable the first Card issued by us to the Client in response to registration of the Account;
“Reload” means to add money to your Account;
“SEPA” the Single Euro Payments Area (SEPA) is a payment integration initiative of the European Union to help simplify the process of bank transfers
“Systems and Schmes” the Scheme being Mastercard or Visa as shown on your Card or Account; Systems being the processor.
“SWIFT” The Society for Worldwide Interbank Financial Telecommunication provides a network that enables financial institutions worldwide to send and receive information about financial transactions in a secure, standardised and reliable environment
“Transaction” means realising or attempting to make: (i) a payment, or a purchase of goods or services from a Merchant where payment is made (in whole or in part) by use of the Payment Services, including where payment is made over the internet, by phone or mail order or (ii) a cash withdrawal made from an ATM or bank using your Personalised Card plus any transaction fees charged by ourselves or any third party in connection with your cash withdrawal;
“Username and Password” means a set of personal codes selected by the Client to access their Payment Services;
“Virtual Card” means where applicable a non-physical pre-paid electronic payment card, the use of which is limited to Online purchases or on the phone or mail order;
“We”, “us” or “our” means Prepaid Financial Services Ltd as the e-money issuer and Centtrip Limited as the Programme Manager;
“You” or “your” means the Client and/or any person who has been provided with a Card by the Client for use as an Additional Cardholder in accordance with these Terms and Conditions.
2. Contact Us
Your Cards can be managed online at www.centtrip.com or call 020 7127 8130 to report your Cards lost or stolen or email email@example.com.
3. Your Agreement with Us
3.1 The issuer for Your Centtrip Prepaid Mastercard Card is Prepaid Financial Services Limited. The Payment Services are also provided by us, and we are a registered company in England and Wales. Our Company Registration Number is 6337638. We are authorised and regulated as an e-money issuer by the Financial Conduct Authority. Registered Office: 4th Floor, 36 Carnaby Street, London, W1F 7DR.
3.2 Prepaid Financial Services is authorised and regulated by the Financial Conduct Authority. Details are available on the regulators public register at https://register.fca.org.uk/ShPo_FirmDetailsPage?id=001b000000m4IX9AAM
3.3 Prepaid Financial Services Ltd are the programme issuer.
3.4 Prepaid Financial Services Ltd is licensed as a principal member with the Scheme. Mastercard is a registered trademark of Mastercard International Incorporated.
3.5 These terms and conditions govern the relationship between us and you for the provision of the Payment Services by us to you. This Agreement also contains important warnings and information that may affect your rights and your ability to recover your money. By activating your Account, you shall be deemed to have accepted and fully understood the terms and conditions set out in this Agreement and you agree to comply with these by your use of the Card and/or by indicating your acceptance.
3.6 Your Card is not a credit card and is not issued by a bank. When you purchased your Card, you had the option of an Instant Card, a Virtual Card or a Personalised Card. If you purchased a Virtual Card, you may upgrade for a fee at any time to a Personalised Card. When you upgrade, you will have the option of keeping your Virtual Card account open or closing it and only using your Personalised Card. Regardless of the type of Card(s) you have, you will have only one Account where your Available Balance is located.
3.7 Your Payment Services will not be activated unless we have been provided with the required information so that we may identify you and can comply with all applicable KYB and anti-money laundering requirements. We shall keep records of such information and documents in accordance with all applicable legal and regulatory requirements.
3.8 You may reload subject to the limits provided by the Fees & Limits Schedule. We reserve the right to vary these limits and to decline any Reload at any time. A Reloading Fee applies.
3.9 Reference to a currency (e.g. Euros € or Sterling £) shall mean that amount or the local currency equivalent in which your Card is denominated.
3.10 The Available Balance on your Card and/or Account will not earn any interest.
3.11 The Payment Services are prepaid payment services and not a credit or bank product, you must therefore ensure that you have a sufficient Available Balance to pay for each purchase, payment or cash withdrawal that you make using the Payment Services (including value added tax and any other taxes, charges and fees that are applicable). If for any reason a Transaction is processed and the Transaction amount exceeds the Available Balance, you must repay us the amount of such excess immediately and we shall be entitled to stop any existing or subsequent Transactions from proceeding.
3.12 This Agreement does not give you any rights against a System, its affiliates or any third party.
3.13 Only persons over 18 years of age are entitled to register for the Payment Services. However, if you are the Client you may allow the Payment Services to be accessed by a person for whom you are legally responsible who is under 18 years of age in accordance with 5.8. Transactions by persons under 18 years of age may not be allowed by some Merchants. In all cases, you shall be responsible for any use of the Payment Services by such persons.
4. Service Limits
4.1. Transactions may be restricted by Card type, individual usage patterns and payment risk profiles. For anti-money laundering and anti-fraud reasons we reserve our rights to change particular payment restrictions (including from those published or included herein) without notice and to the extent required to meet our regulatory obligations.
4.2. When sending euro’s to your account with us, we recommend that senders use the SEPA transfer payment method to send funds to your individual account associated IBAN where provided. If this is not an available option you are responsible for checking all of the details and references when sending funds as we will not be responsible to do so
4.3. We cannot be held liable for the payment process or fees associated with bank(s) and or intermediary bank(s) to process payments from you to us. Any fee(s) charged to us, not limited to receiving, processing or crediting a payment for you will be deducted by us before crediting the remaining balance to you.
4.4. You are responsible for checking and confirming payment details and fees before making a payment to us.
4.5. Centtrip and PFS will credit bank transfer payments received to your account at least once a day and before the end of the business day (Monday – Friday only). Centtrip and PFS will process payments received after the cut off period the next working day and you will hold both companies free and clear from any responsibility is this regard.
4.6. E-Wallets accounts that are allocated to corporate clients are subject to KYB approval. Funds will be received and automatically credited to the E-Wallet corporate account.
4.7. Centtrip and PFS reserve the right to suspend the E-Wallet service for misuse.
4.8. Corporate clients will be responsible for sending Centtrip and PFS evidence of source of funds in order for us to meet our regulatory requirements.
4.9. Where so enabled you may change your PIN at select ATM’s subject to a Fee.
5. Use of the Services
5.1. You can use the Payment Services up to the amount of the Available Balance for Transactions at Merchants of the relevant System. If the Available Balance is insufficient to pay for a Transaction, some Merchants will not permit you to combine use of a Card or Account with other payment methods.
5.2. Your Card (other than the Virtual Card) can be used to make cash withdrawals from ATMs and banks who agree to provide this service, as listed in the Fees & Limits Schedule (subject to any maximum set by the relevant ATM operator or bank), unless we inform you otherwise.
5.3. The value of each Transaction and the amount of any fees or charges payable by you under this Agreement will be deducted from the Available Balance.
5.4. Once a Transaction is authorised it cannot be withdrawn. Within the EEA we will ensure transfer of the payment to the payment service provider of the Merchant within three Business Days, from and including the 1st January 2012, we will ensure transfer of the payment within one Business Day. If the payment service provider of the Merchant is located outside the EEA, we will effect payment as soon as possible.
5.5. In order to protect you and us from fraud, Merchants and ATM operators will seek electronic authorisation before processing any Transaction. If a Merchant or ATM operator is unable to get an electronic authorisation, they may not be able to authorise your Transaction.
5.6. We may refuse to authorise any use of the Payment Services which could breach these terms and conditions or if we have reasonable grounds for suspecting that you or a third party have committed or are planning to commit fraud or any other illegal or un-permitted use of the Payment Services.
5.7. The Payment Services will incur fees based upon the Fees & Limits Schedule. A Transaction Fee is payable in respect of each Transaction. A Cash Withdrawal Fee is payable in respect of cash withdrawals made at ATMs using your Card. In addition, your withdrawal may also be subject to any applicable fees, rules and regulations of the relevant ATM operator or bank. It is your responsibility to check whether any such additional fees apply, as they cannot be refunded once the cash has been withdrawn.
5.8. Where applicable, the Client may apply to us for Additional Cards, for use by Additional Cardholders on your account. Additional Cardholders for whom you are legally responsible must be 13 years of age or older. All other Additional Cardholders must be 18 years of age or older. It is a condition of any registration for an Additional Card that you, as the Client, acknowledge that we accept no responsibility or liability of any kind whatsoever for use of any Additional Card by any Additional Cardholder for Transactions not authorised by you. If you successfully register, we will send you an Additional Card, for which we will charge an Additional Card Fee. Upon receipt of the Additional Card, you may give the Additional Card to the Additional Cardholder for their use, subject to:
i. you providing them with a copy of these terms and conditions (which will then bind use by both of you);
ii. the Additional Card then being used only by that person;
iii. you retaining the Primary Card;
iv. you informing the Additional Cardholder that you have retained the Primary Card and that you are still able to use the Account;
v. Us obtaining such further information and documentation in order to enable us to comply with all applicable KYB and anti-money laundering requirements.
5.9. You (the Client) will remain responsible for the use of the Payment Services, and for any fees and charges incurred by the Additional Cardholder(s), and you will continue to be regarded as the holder of any funds already or subsequently loaded on the Account. The use of a Card in relation to which an Additional Cardholder has been registered will be regarded as confirmation that you have provided the Additional Cardholder with these Terms and Conditions and they have accepted them. You will remain responsible for any Transactions, cash withdrawals from ATMs, fees and charges incurred by your Additional Cardholders.
5.10. Your ability to use or access the Payment Services may occasionally be interrupted, for example if we need to carry out maintenance on our Schemes. Please contact Customer Services via our website to notify us of any problems you are experiencing using your Card or Account and we will endeavour to resolve any problem.
5.11. If enabled, you will have the option to transfer your Available Balance from your Card or Account to other Cards and Accounts. If you instruct us to make a transfer from your Account to another Account, the requested amount will be debited from your account and credited to the account you have instructed us to transfer your Available Balance to. You will incur an Account Transfer Fee for this transaction.
6. Condition of Use at Certain Merchants
6.1. In some circumstances we or Merchants may require you to have an Available Balance in excess of the Transaction amount. For example, at restaurants you may be required to have 15% more on your Card than the value of the bill to allow for any gratuity or service charge added by the restaurant or you.
6.2. In some circumstances Merchants may require verification that your Available Balance will cover the Transaction amount and initiate a hold on your Available Balance in that amount, examples include rental cars. In the event a Merchant places a pre-authorisation on your Account, you will not have access to these funds until the Transaction is completed or released by the Merchant which may take up to 30 days.
6.3. If you use your Card at a fuelling station, subject to Merchant acceptance, your Card may need to be pre-authorised for a pre-determined amount in the relevant currency. If you do not use the whole pre-authorisation or do not have Available Balance to obtain a pre-authorisation, it is possible that the pre-authorised amount will be held for up to 30 days before becoming available to you again.
6.4. Some Merchants may not accept payment using our Payment Services. It is your responsibility to check the policy with each Merchant. We accept no liability if a Merchant refuses to accept payment using our Payment Services.
7. Managing & Protecting Your Account
7.1 You are responsible for your Card, any Username, PIN number and Account passwords. Do not share your Card or Account security details with anyone.
7.2 You must keep your Account, PIN, Username and Password safe, and separate from your Card or any record of your Card number and not disclose it to anyone else. This includes:
i. memorising your PIN as soon as you receive it, and destroying the post mail or other authorised communication used to transmit it to you;
ii. never writing your PIN on your Card or on anything you usually keep with your Card;
iii. keeping your PIN secret at all times, including by not using your PIN if anyone else is watching;
iv. not disclosing your PIN to any person, except that you may disclose the PIN orally (but not in writing) to a person authorised (by clause 5.8) to use your Card or Account.
7.3. The user of the Card(s) must sign the signature strip on any Personalised Card immediately when received. If your Card permits cash withdrawals, we will provide the Client by post or other approved method with a Personal Identification Number (PIN) for use with your Card. You will need this PIN in order to make cash withdrawals from an ATM or at a bank.
7.4. If you forget your PIN, you should contact Customer Services on 020 7127 8130 for a replacement PIN, which will be sent out to the Client. A Pin Replacement Fee will be charged if your PIN has to be re-mailed to you due to failure to keep us notified of your correct primary address.
7.5. The Client already held or created a Username and Password when ordering a Primary Card. You will need this Username and Password to perform the following functions in relation to your Payment Services online:
i. changing your registered details;
ii. checking the amount of Available Balance;
iii. checking Transaction details;
iv. requesting an upgrade or Additional Card (when available);
v. reporting your Card as lost or stolen;
vi. changing your Username or Password.
7.6. The Payment Services may only be used by the Client or any Additional Cardholder.
7.7. Other than as specified in 7.6, you must not give the Card to any other person or allow any other person to use the Payment Services. You must keep the Card in a safe place.
7.8. Failure to comply with clause 7.2 may affect your ability to claim any losses in the event that we can show that you have intentionally failed to keep the information safe or you have acted fraudulently, with undue delay or with gross negligence. In all other circumstances your maximum liability shall be as set out below at clause 14.
7.9. If you believe that someone else knows your Account or Card security details, you should contact us immediately.
7.10. Once any Card on your Account has expired or if it is found after you have reported it as lost or stolen you agree to destroy your Card(s) by cutting them in two through the magnetic strip.
8. Identity Verification
8.1. If you enter into Transactions over the internet, some websites require you to enter your name and address. In such cases you should supply the most recent address which has been registered with us by the Client as the Account address. The Account address is also the address to which we will send any correspondence.
8.2. The Client must notify us within 7 days of any change in the Account address or your other contact details. You can notify us by contacting Client Services who may require you to confirm such notification in writing. You will be liable for any loss that directly results from any failure to notify us of such a change as a result of undue delay, your gross negligence or fraud. We will need to verify your new Account address and shall request the relevant proofs from you.
8.3. We reserve the right at any time to satisfy ourselves as to your identity and home address (for example, by requesting relevant original documents) including for the purposes of preventing fraud and/or money laundering. In addition, at the time of your application or at any time in the future, in connection with your Account, you authorise us to perform electronic identity verification checks directly or using relevant third parties.
8.4. Instant Issue cards are issued in accordance with regulatory limits and conditions. You will be required to contact our Client service team to upgrade the card once you reach the limits. Full card limits are usage for SDD cards can be found on our website. For upgrade (KYB) information and a list of accepted documents contact our Client service team.
9. Communications Regarding Your Account
We will not send you a paper statement unless requested. However, you can check your Available Balance and Transaction history at any time by logging on to your account. Should a paper statement be required, this request can be made via our customer service team, there may be a £2 fee per request.
10. Cancelling Services
10.1. If you are the Client and you wish to cancel the Payment Services at any time, you must request cancellation online by informing us of your wish to cancel and to claim a refund of your unused funds by emailing us as specified in section 2 above. You must e-mail us from the e-mail address you provided when registering your Account. Our Client Services department will then suspend all further use of your Payment Services.
10.2. Once we have received all the necessary information from you (including KYB) and all Transactions and applicable fees and charges have been processed, we will refund to the Client any Available Balance less any fees and charges payable to us, provided that:
i. you have not acted fraudulently or with gross negligence or in such a way as to give rise to reasonable suspicion of fraud or gross negligence; and
ii. We are not required to withhold your Available Balance by law or regulation, or at the request of the police, a court or any regulatory authority.
10.3 Once the Payment Services have been cancelled, it will be your responsibility to destroy your Card(s).
10.4 If, following reimbursement of your Available Balance, any further Transactions are found to have been made or charges or fees incurred using the Card(s) or we receive a reversal of any prior funding transaction, we will notify you of the amount and you must immediately repay to us such amount on demand as a debt.
11. Right to Cancel (“Cooling-Off’)
You have a right to withdraw from this Agreement under the following conditions:
11.1. where you purchased the Payment Services by mail order, internet, fax, digitally or by email then you have a “Cooling Off” period of 14 days beginning on the date of the successful registration of your Account to withdraw from this Agreement and cancel the Payment Services, without any penalty but subject to deduction of any reasonable costs incurred by us in the performance of any part of the provision of services before you cancel. You must contact us within this 14-day period and inform us that you wish to withdraw from this Agreement and you must not use the Payment Services. We will then cancel the Payment Services and reimburse the amount of Available Balance on the Account to the Client. However, we reserve the right to hold Available Balance for up to 30 business days from receipt of your instructions before returning the balance, to ensure that details of all transactions have been received. If you used a credit or debit card to purchase and/or load your Card or Account, we may hold your funds for a reasonable period as is required to prevent any chargeback of your credit or debit card.
11.2 After the Cooling Off period you may only cancel the Payment Services as described in clause 10 above.
12. Expiry & Redemption
12.1. Your Card has an expiry date printed on it. The funds on your Account will no longer be usable following the expiry date of the most recent Card that was issued under the Account (“Expiry Date”).
12.2. The Payment Services and this Agreement shall terminate on the Expiry Date unless you request or are issued with a replacement Card prior to the Expiry Date in accordance with clause 12.4 or unless we otherwise agree to continue providing Payment Services to you following the Expiry Date.
12.3. You may not use your expired Card(s) after the Expiry Date.
12.4. If a Card expires before your Available Balance is exhausted, you can contact Customer Services to request a replacement Card, provided you do so 14 days before the Expiry Date and subject to payment of a fee (where specified).
12.5. Notwithstanding any Expiry Date your funds are available for redemption by contacting us at any time before the end of the 6 years Limitation Period. After the 6 years Limitation Period your funds will no longer be redeemable to you.
12.6. Provided that your request for redemption is made less than 12 months following the Expiry Date redemption will not incur any Late Redemption Fee. In the event that you make a request for redemption more than 12 months after the Expiry Date and before termination of the contract an Account Closure Fee may be charged (where specified).
12.7. Additional Cardholders’ Cards will expire on the Expiry Date as shown on the Client’s Primary Card.
12.8. We reserve the right to issue you with a replacement for an expired Card even if you have not requested one. If we do so, clause 12.4 will not apply. If you have not requested a replacement Card, you will not be charged a Card Replacement Fee as set out in the Fees & Limits Schedule.
12.9. We shall have the absolute right to set-off, transfer, or apply sums held in the Account(s) or Cards in or towards satisfaction of all or any liabilities and fees owed to us that have not been paid or satisfied when due.
13. Termination or Suspension of Your Account
13.1. We may terminate your use of the Payment Services with prior notice of at least 2 months.
13.2. Your use of the Payment Services will be terminated following the Expiry Date in accordance with clause 12.2
13.3. We may terminate or suspend, for such period as may reasonably be required, your use of the Payment Services at any time, without prior notice:
i. in the event of any fault or failure in the data information processing system;
ii. if we reasonably believe that you have used or are likely to use the Payment Services, or allow them to be used, in breach of this Agreement or to commit an offence;
iii. if any Available Balance may be at risk of fraud or misuse;
iv. if we suspect that you have provided false or misleading information;
v. By order or recommendation of the police or any relevant governmental or regulatory authority.
13.4. If any Transactions are found to have been made or charges or fees incurred using your Card after any action has been taken by us under clause 13.1, the Client must immediately repay such amounts to us.
14. Lost or Theft of your Card
14.1. You are responsible for protecting your funds as if they were cash.
14.2. You should treat your funds like cash in your wallet and look after it accordingly. If you lose your card or it is stolen you may not be able to recover the funds on your account in just the same way as you would usually not be able to recover cash which you lose or which is stolen from you.
14.3. If your Card is lost or stolen or if you think someone is using the Payment Services without your permission or if your Card is damaged or malfunctions:
i. you must contact us as soon as possible and you must provide us with your Account or Card number and either your Username and Password or some other identifying details acceptable to us so that we can be sure we are speaking to you; and
ii. Provided we have obtained the Client’s consent to close the Account, we will then provide the Cardholder with a replacement Card with a corresponding new Account loaded with an amount equivalent to your last Available Balance.
14.4. You will be liable up to a maximum of the first £50 of losses arising from any unauthorised Transactions that take place prior to your notifying us of the loss or theft. If our investigations show that any disputed transaction was authorised by you, or you have acted fraudulently or with gross negligence (for example by failing to keep your Prepaid Card or PIN secure), we may reverse any refund made and you may be liable for any loss we suffer because of the use of the Prepaid Card. We may also charge you the Investigation Fee specified in the Fee Schedule. You will not be held liable for any losses once you have notified us of loss or theft unless we reasonably determine that you have acted in accordance with clause 16.1.ii.f.2 – in which case you shall be liable for all losses.
14.5. Once we have been notified of any loss or theft, we will suspend the Payment Services as soon as we are able, to limit any further losses. We can only take steps to prevent unauthorised use of the Payment Services if you can provide us with the Account or Card number and Username and Password or if you can produce sufficient details to identify yourself and the relevant Account.
14.6. Replacement Cards will be posted to the most recent Account address registered by the Cardholder. Failure to provide the correct address will result in a Card Replacement Fee.
14.7. If you subsequently find or retrieve a Card that you have reported lost or stolen, you must immediately destroy the found Card by cutting it in half through the magnetic stripe.
14.8. You agree to help us, our agents, regulatory authorities and the police if your Card is lost, stolen or if we suspect that the Payment Services are being misused.
15. Fees & Foreign Exchange
15.1. The Payment Services will incur fees and charges as set out in the Fees & Limits Schedule for which you shall be responsible. These vary depending on the products you use and from time to time in accordance with that Schedule.
15.2. We will deduct any value added tax, and other taxes, charges and fees due by you to us from the Available Balance. If there is no Available Balance, or value added tax and other taxes, charges and fees incurred exceed the Available Balance, you must pay us the excess immediately.
15.3. If you use the Payment Services in a currency other than the currency in which the Payment Services are denominated, the amount deducted from your Available Balance will be the amount of the Transaction converted to your Account currency using a rate set by the System on the date the Transaction is processed which rate may be applied without notice. Please refer to the Mastercard website for more information. You may also be charged a Foreign Exchange Charge as set out in the Fees & Limits Schedule.
16. Our Liability
16.1 Subject to clauses ii.f and 14.4;
i. neither party shall be liable to the other for indirect or consequential loss or damage (including without limitation loss of business, profits or revenues), incurred in connection with this Agreement, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise;
ii. we shall not be liable:
a. if you are unable to use the Payment Services as set out or for any reason stated in clauses 4 and 10;
b.. for any fault or failure beyond our reasonable control relating to the use of the Payment Services, including but not limited to, a lack of Available Balance or fault in or failure of data processing Schemes;
c. if a Merchant refuses to accept a Transaction or fails to cancel an authorisation or pre-authorisation;
d. for the goods or services that are purchased with your Card;
e. for any loss, fraud or theft that is reported more than 8 weeks following the event;
f. where you or an Additional Cardholder acted with:
16.1.ii.f.1. undue delay
16.1.ii.f.2. fraudulently; or
16.1.ii.f.3. With gross negligence. (including where losses arise due to your failure to keep us notified of your correct personal details)
16.2. To the fullest extent permitted by relevant law, and subject to clause 14.4, our total liability under or arising from this Agreement shall be limited as follows:
i. where your Card is faulty due to our default, our liability shall be limited to replacement of the Card or, at our choice, repayment to you of the Available Balance;
ii. where sums are incorrectly deducted from your Available Balance due to our fault, our liability shall be limited to payment to you of an equivalent amount; and
iii. In all other circumstances of our default, our liability will be limited to repayment of the amount of the Available Balance.
16.3. Nothing in this Agreement shall exclude or limit either Party’s liability in respect of death or personal injury arising from that party’s negligence or fraudulent misrepresentation.
16.4. No party shall be liable for, or be considered in breach of this Agreement on account of, any delay or failure to perform as required by this Agreement as a result of any causes or conditions which are beyond such Party’s reasonable control and which such Party is unable to overcome by the exercise of reasonable diligence.
17. Refunds for Transactions
17.1. A Transaction shall be considered to be unauthorised if you have not given your consent for the Transaction to be made. If you believe that a Transaction has been made without your consent you should contact us in accordance with clause 2.
17.2. A claim for a refund of an authorised Transaction must be made within 8 weeks from the date on which the funds were deducted from your Available Balance. Within 10 Business Days of receiving your claim for a refund we will either refund the full amount of the Transaction or provide you with justification for refusing the refund.
17.3. If you are not satisfied with the justification provided for refusing the refund or with the outcome of your claim for a refund, you may submit a complaint to us or contact the complaints authority as described in clause 18.
17.4. We may charge fees in connection with any of our services and facilities that you have made use of or requested based on our Schedule of Fees.
17.5. Where any request, transaction, disputed transaction, arbitration or reversed transaction involves third party costs you remain liable for these and they will be deducted from your account or otherwise charged to you.
We may charge you an Administration Fee in the following circumstances:
i. in the event that you make any payment to us that is subsequently reversed after 60 days due to inadequate account information or inadequate KYB documentation;
ii. in the event of a request for arbitration of a disputed Transaction;
iii. To cover our costs and expenses in providing you with manual support on your account (e.g. a request for legal, police, court or other judicial support).
17.7. We may charge you a Reverse Payment Charge where a receiving bank declines receipt of a payment following a request to transfer your funds.
18. Payment Disputes
18.1. We aim to provide Clients with easy access to our customer services team who receive record, investigate and respond to complaints.
18.2. We take complaints very seriously and value the opportunity they provide to assist us with reviewing the way we do business and helping us meet our Clients’ expectations. Our primary aim is to resolve any complaints that you may have as quickly and effectively as we can and consequently have documented the steps to be taken below.
18.3. In the first instance, your initial communication will be with our Customer Care Team. We expect our Customer Care Team to respond to your complaint within five working days.
18.4. If having received a response from our Customer Care Team you are unhappy with the outcome, please contact the Complaints Officer of Prepaid Financial Services Ltd, 4th Floor, 36 Carnaby Street, London, 4th Floor, 36 Carnaby Street, W1F 7DR directly in writing via email on firstname.lastname@example.org.
18.5. If the Complaints Officer is unable to respond to your complaint immediately, you will receive confirmation that your complaint has been received and a formal investigation will be conducted. It is anticipated that you will receive a formal response of their findings within four weeks.
18.6 If the Complaints Officer of Prepaid Financial Services Ltd is unable to resolve your complaint and you wish to escalate your complaint further, please contact the Financial Ombudsman Service at South Key Plaza, 183 Marsh Wall, London, E14 9SR. Details of the service offered by the Financial Ombudsman Service are available at www.financialombudsman.org.uk
18.7. You must provide us with all receipts and information that are relevant to your claim.
18.8. If our investigation shows that we have incorrectly deducted money from your Available Balance, we shall refund the amount to you. If we subsequently establish that the refunded amount had been correctly deducted, we may deduct it from your Available Balance and may charge you an Investigation Fee. If you do not have sufficient Available Balance, you must repay us the amount immediately on demand.
18.9. In relation to any dispute between the Cardholder and a Merchant, provided you are able to satisfy us that you have already made all efforts to resolve the dispute with the relevant Merchant, we will attempt to assist you so far as is reasonably practicable. We may charge you a Chargeback Processing fee as referenced in the Fees & Limits Schedule for any such assistance we may give you with any such dispute. If there is an un-resolvable dispute with a Merchant in circumstances where the Card has been used for a Transaction, you will be liable for the Transaction and will have to resolve this directly with the relevant Merchant.
19. Personal Data
19.3. By agreeing to these terms and conditions, you acknowledge and agree to our processing of your personal data in this way.
19.4. You have the right to receive certain information concerning the personal data we hold about you (for which you may be charged a fee), and to rectify such data where it is inaccurate or incomplete.
19.6. If you have elected to opt in to receive email and SMS marketing, we may share your information with third parties so they can contact you directly by telephone or email about their products and services.
20. Changes to the Terms and Conditions
We may update or amend these terms and conditions (including our Fees & Limits Schedule). Notice of any changes will be given on the website or by notification by e-mail or by means of mobile device at least 2 months in advance. By continuing to use the Payment Services after the expiry of the 2month notice period after the expiry of the 2month notice period you acknowledge that you indicate your acceptance to be bound by the updated or amended terms and conditions. If you do not wish to be bound by them, you should stop using the Payment Services immediately in accordance with our cancellation policy (see clause 10).
21.1. We may assign our rights, interest or obligations under this Agreement to any third party (including by way of merger, consolidation or the acquisition of all or substantially all of our business and assets relating to the Agreement) upon 2 month’s written notice. This will not adversely affect your rights or obligations under this Agreement.
21.2. We do not intend that any of the terms of this Agreement will be enforceable by a person not a party to it, except that Schemes and their affiliates may enforce any right granted to it under this Agreement.
21.3. Any waiver or concession we may allow you will not affect our strict rights and your obligations under this Agreement.
21.4. The Client and any Additional Cardholders agree that they will not use the Payment Services in an illegal manner and you agree to indemnify us against any claim or proceeding brought about by such illegal use of the Payment Services.
21.5. This Agreement and the documents referred to in it, constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties relating to the subject matter of this Agreement.
21.6. Where you have been issued a corporate card and funds are loaded by the corporate entity for your use of the Centtrip prepaid card. The funds shall remain the property of the corporate unless otherwise stated. Should you wish to terminate your agreement with The Corporate Entity, the unspent balance may be requested or directly be returned to The Corporate Entity who shall in return close your account subject to the account closure procedure.
22. Funds Protection
Your funds are safeguarded by law. In the event that Centtrip Limited and/or Prepaid Financial Services became insolvent your e-money funds are protected against claims made by any other creditors.
23. Regulation & Law
23.1. The Payment Services, Card and Account are payment products and not deposit, credit or banking products, as such they are not covered by the Financial Services Compensation Scheme.
23.2. To the fullest extent permitted by law and without affecting your legal rights as a consumer, this Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England & Wales and the courts of England & Wales shall have exclusive jurisdiction in relation to the same.
Last Modified: 20 July 2017 11:22